IT’S OUR BIRTHDAY!!!!!! As the doors of our clinic opened 7 years ago, we embarked on a mission to provide exceptional healthcare to our patients and by extension our community. Today, we stand proud, not just of our longevity, but of the countless lives we have touched, healed, impacted and improved. We are pleased to have provided dedicated service and compassionate care. This anniversary marks a significant milestone in our journey, and we want to celebrate it with the very people who made it possible – you, our patients, our team, and our community. To commemorate this special occasion, we sat down with the founder of ERS, Dr.Wynelli Pierre, to reflect on the journey, achievements, and future aspirations of the clinic.
An Interview with Dr.Wynelli Pierre, Founder of Enhance Rehab Services Ltd
Q1: What inspired you to start ERS?
During my schooling in Jamaica, I volunteered at an aquatic therapy focused physiotherapy practice and learnt about the benefits of water to patients requiring rehab. On returning home, I continued to be drawn to utilizing this particular niche of physiotherapy and began seeking public pools to help patients in my care. Eventually, I took the leap after having to take care of my father who suffered from a lower back injury that was recommended for surgery and using aquatic intervention brought him back to a point where he is pain free.
Q2: What is the long-term vision for ERS?
My dream is to build and own a holistic facility that will provide care to all patients which would include an indoor pool, a gym, and adjunct services such as a nutritionist, psychologist, personal trainer, and massage therapist.
Q3: What do you think makes ERS unique in this industry?
I think we have been able to make patients feel safe and comfortable in an environment where they are frustrated or in pain. What also makes ERS unique would be our use of aquatic physiotherapy along with their standard physiotherapy care.
Q4: What range of services does ERS offer?
Over the past seven years, we have been able to expand our services from our initial service of aquatic physiotherapy to providing holistic care for our patients. We now offer standard land-based physiotherapy, massage therapy and dietary intervention. We are also excited to launch our provision of corporate health and wellness programs.
Q5: Do you specialize in any particular types of physiotherapy?
Yes, I do! To ensure that I can provide the best standard and quality of care. I renew my license in aquatic therapy in becoming certified in treating patients with various conditions such as Parkinsons, breast cancer related lymphedema, post spinal fusion, post hip and knee replacement surgery.
Q6: Can you explain the treatment approach of ERS?
The approach is to provide a high standard and quality of care through thorough evaluations and attentiveness, provide patient education on their diagnosis and home exercise programs tailored not only to the patient’s condition but their lifestyle and social situations.
Q7: What measures do you take to ensure patient comfort and satisfaction?
All clinical staff are passionate about their profession and in turn are compassionate and patient with their care. We provide period evaluations for consistent feedback on their progress and foster positive relationships with our patient’s referring physicians to ensure the best outcome for their rehab progress.
Q8: Are there any cutting-edge technologies or techniques you are excited about
integrating into your practice?
The staff and I are excited to integrate our knowledge certified in the Scoliosis Correction Protocol with our patients -teens and adults. We also would be able to help our patients soon with pelvic health issues through our educational course this upcoming July. We’ll also be able to provide care for athletic people returning to play.
Q9: What do you enjoy most about running ERS?
I enjoy knowing my staff are happy and patients are pleased with the service we provide.
Q10: What are some benefits of adopting a cashless system at ERS?
Having online based transfers has provided patients with a feeling of security but also provides convenience, efficiency and saves time so they can focus more on the reason for coming to us – rehab and recovery.
Q11: What are some highlights that have occurred during the past seven years?
There are many major highlights. We have grown in staff to maintain our quality of care both professionally and administratively. We have continued to provide educational courses for physiotherapists, with our first face-to-face course occurring earlier this year. We also opened our second office and pool locations last year to continue providing care to patients within our larger community.
Q12: Why did you decide to add an additional location recently?
Patients referred to us come from areas such as Valencia/ Grande/ Brazil and having an easier access point is the reason why we decided to expand. So far, we have seen positive feedback on this newer access point.
Q13: What has been the most rewarding aspect of growing your team at ERS?
The most rewarding aspect is seeing the commitment, willingness and support of those who have become part of the team. Who are proud to be known as an Enhance team member.
Q14: What advice do you have for someone who wants to get into physiotherapy?
For someone interested in this field, I would advise taking time to volunteer and immerse themselves in the atmosphere. Physiotherapy is a very service-oriented profession that requires patience, compassion, adaptability and working well with others.
Enhance Rehab Services has grown into an exceptional facility over these past years that remains dedicated to delivering personalized care. Over the years, we've expanded our services, incorporated the latest medical technologies, and continuously improved our patient care practices. Our journey has been shaped by our core values of compassion, innovation, and community involvement. With a small team of passionate professionals, we started with a commitment to treat every patient like family.
Thank You To Our Dedicated Team
The heart of Enhance Rehab Services is our team of dedicated healthcare professionals. Their expertise, empathy, and unwavering commitment have been the driving force behind our success. From our physiotherapists to our administrative staff, every team member plays a crucial role in ensuring the highest standard of care.
A Look Ahead
While we celebrate our past, we are equally excited about the future. We are committed to continuing our legacy of excellence and are already planning new initiatives to enhance our services. Our focus remains on innovation, patient-centered care, and expanding our community outreach programs.
Thank You for Your Trust
On this joyous occasion, we extend our heartfelt gratitude to everyone who has been part of our story. None of this would have been possible without the trust and support of our patients, partners, and community members. We are incredibly grateful for your unwavering support over the years. As we celebrate our 7th anniversary, we renew our commitment to providing exceptional healthcare and serving our community with the same passion and dedication that has brought us this far.
Here’s to many more years of health, happiness, and healing together!
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